For private medical clinics
Stop interrupting doctors with scheduling problems.
Reception lives on the phone. Doctolib handles new bookings but everything else — cancellations, callbacks, lab results — is manual. We wire what you already use into a calm, low-touch operation.
Rather just ask something? hello@operine.com
What we see in private clinics
Reception is the bottleneck. Doctors pay for it.
- 01Same-day cancellations leave gaps; reception calls patients sequentially to fill them.
- 02Patients call to cancel or reschedule — never via Doctolib once they're a patient.
- 03Lab results require a callback with the doctor; reception interrupts consultations.
- 04Doctolib's waitlist exists but isn't used for opted-in patients.
- 05No-shows are followed up manually, one at a time.
- 06Doctors are interrupted constantly for decisions reception could route around.
The jobs your machine does
Calm operations on top of your existing stack.
Smart waitlist on top of Doctolib
Opted-in patients self-book opened slots from a same-day SMS — reception stops dialing one by one.
Lab-result triage in Hellodoc
Templated secure messages handle 80% of result delivery; doctors only see flagged callbacks.
A receptionist script + dashboard
Short scripted triage routes the routine interruptions away from doctors. Dashboard shows the day's gaps + waitlist.
Two-way SMS for cancel/reschedule
Patients respond to an SMS to cancel or reschedule — Doctolib stays the source of truth, no new app.
Automated no-show follow-up
Standard re-engagement flow runs without touching reception's time.
How an engagement runs
Four weeks. Your stack stays.
Diagnose & scope
We sit with reception, the practice manager, and one doctor. We map exactly what interrupts whom, and when.
Build & integrate
We build on top of Doctolib + Hellodoc — no new platforms. Pilot one specialty first.
Roll out & adopt
We train reception and the team, support the first weeks of adoption, and hand over.
Fit
We don’t take every project.
This is for you if
- You're a 3–8 physician clinic with 10–30 staff.
- Reception is overwhelmed; doctors are constantly interrupted.
- You already use Doctolib and a PMS like Hellodoc.
Not the right fit if
- You want to replace Doctolib or your PMS.
- You want a chatbot to handle clinical questions (we don't do clinical AI).
- Reception is happy and doctors are uninterrupted.
Straight answers
Do I need to be tech-savvy?
No. If you can send a text message, you can use what we build. That is Rule 3.
Do I have to change my tools?
No. You keep the tools you already use — we build around them.
Who owns the system?
You do. The machine, the code, your data — from the day we hand over.
What you can count on
The Operine Rules.
If we don't find at least two bottlenecks worth fixing, we tell you — and we don't proceed.
You keep the tools you already use.
If you can send a text message, you can use what we build.
When we hand over, you own everything. The machine, the code, your data. Full stop.
AI only where it pays for itself. Never to look modern.
See where your clinic's leverage is.
A few minutes. We'll name what's eating reception's time and what's interrupting your doctors. GDPR-aware, healthcare-aware.
Clinic-specific questions · no pitch · works with your existing Doctolib + PMS