For private medical clinics
Stop interrupting doctors with scheduling problems.
Reception lives on the phone. Doctolib handles new bookings but everything else — cancellations, callbacks, lab results — is manual. We wire what you already use into a calm, low-touch operation.
What we see in private clinics
Reception is the bottleneck. Doctors pay for it.
- 01Same-day cancellations leave gaps; reception calls patients sequentially to fill them.
- 02Patients call to cancel or reschedule — never via Doctolib once they're a patient.
- 03Lab results require a callback with the doctor; reception interrupts consultations.
- 04Doctolib's waitlist exists but isn't used for opted-in patients.
- 05No-shows are followed up manually, one at a time.
- 06Doctors are interrupted constantly for decisions reception could route around.
What we'd build
Calm operations on top of your existing stack.
Smart waitlist on top of Doctolib
Opted-in patients self-book opened slots from a same-day SMS — reception stops dialing one by one.
Lab-result triage in Hellodoc
Templated secure messages handle 80% of result delivery; doctors only see flagged callbacks.
A receptionist script + dashboard
Short scripted triage routes the routine interruptions away from doctors. Dashboard shows the day's gaps + waitlist.
Two-way SMS for cancel/reschedule
Patients respond to an SMS to cancel or reschedule — Doctolib stays the source of truth, no new app.
Automated no-show follow-up
Standard re-engagement flow runs without touching reception's time.
How an engagement runs
Four weeks. Your stack stays.
Diagnose & scope
We sit with reception, the practice manager, and one doctor. We map exactly what interrupts whom, and when.
Build & integrate
We build on top of Doctolib + Hellodoc — no new platforms. Pilot one specialty first.
Roll out & adopt
We train reception and the team, support the first weeks of adoption, and hand over.
Fit
We don’t take every project.
This is for you if
- You're a 3–8 physician clinic with 10–30 staff.
- Reception is overwhelmed; doctors are constantly interrupted.
- You already use Doctolib and a PMS like Hellodoc.
Not the right fit if
- You want to replace Doctolib or your PMS.
- You want a chatbot to handle clinical questions (we don't do clinical AI).
- Reception is happy and doctors are uninterrupted.
See where your clinic's leverage is.
A few minutes. We'll name what's eating reception's time and what's interrupting your doctors. GDPR-aware, healthcare-aware.
Clinic-specific questions · no pitch · works with your existing Doctolib + PMS